Terms & Conditions
Terms and Conditions
Emma & James Vancouver
These terms and conditions apply to all purchases made through the website of Emma & James Vancouver (“we,” “us,” “our”). By visiting our website or placing an order, you agree to these terms and conditions.
1. Applicability
These terms and conditions apply to all offers, orders, and agreements made through our website. By placing an order, you confirm that you have read, understood, and accepted these terms and conditions.
2. Product Information
We make every effort to ensure that product descriptions, images, prices, and availability information are accurate and up to date. Nevertheless, minor errors, typographical mistakes, or colour differences may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payment
All orders are only processed once full payment has been successfully received.
Available payment methods may vary depending on your location and are displayed at checkout.
Customers are responsible for ensuring that their payment details are correct and complete.
We reserve the right to refuse or cancel an order in the event of suspected fraud, unauthorized transactions, or pricing errors.
4. Order Processing and Shipping
Processing time: 1–3 business days
Estimated delivery time: 5–12 business days, depending on the destination and shipping conditions.
Orders are processed by our reliable international partners. Delivery times are estimates and may vary due to external factors such as customs clearance, carrier delays, or busy periods.
Emma & James Vancouver cannot be held responsible for any customs duties, import taxes, or additional fees that may be applied by the customs authorities of the destination country. It is the customer’s responsibility to cover these charges, if applicable.
5. Cancellations and Returns
Please refer to our separate Return and Refund Policy for detailed information regarding returns, refunds, and cancellations.
6. Liability
We are not responsible for lost, delayed, or damaged shipments once tracking information indicates that the order has been delivered to the address provided by the customer.
Customers are responsible for providing accurate and complete shipping information during the checkout process.
Address changes must be requested within 24 hours of placing an order.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of Emma & James Vancouver and may not be copied, reproduced, or used without prior written permission.
8. Complaints and Customer Service
Do you have a complaint or question regarding your order or our services? Please contact us at:
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of Canada, without regard to principles of conflict of law.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our website.