Privacy Policy

Emma & James vancouver

This Privacy Policy explains how Emma & James vancouver (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

We respect your privacy and are committed to handling your personal information in a secure, transparent, and responsible manner, in accordance with applicable Canadian privacy laws.

Information We Collect

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Device and browser information

  • Website activity and interaction data

Payment details are never stored directly on our servers and are handled securely by trusted payment processors.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To arrange shipping and delivery

  • To communicate with you regarding orders, updates, or inquiries

  • To provide customer service and support

  • To send important service-related messages

  • To improve our website, products, and overall customer experience

  • To detect and prevent fraud or misuse of our website

We only collect and use personal data when it is necessary for legitimate business purposes.

Sharing of Personal Information

Your personal information is shared with third parties only when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and logistics partners

  • Website hosting and technical service providers

These third parties receive only the information required to perform their services and are contractually obligated to protect your data.

We may also disclose personal information if required by law or legal process.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and usage patterns

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data, where legally permitted

  • Object to or restrict certain processing activities

  • Request data portability

To exercise any of these rights, please contact us using the information below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. All transactions are processed through secure, encrypted systems.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Emma & James vancouver
📧 Info@emmajamesvancouver.com